Questions, answered

Full-grain vegetable-tanned cowhide from a single tannery in Tuscany. Full-grain means the top layer is left intact, so it scratches, darkens and softens rather than peeling. That's the point.

The Weekender and the Tote take a 16-inch machine in a sleeve; the Field Bag takes a 14-inch. Exact internal dimensions are on every product page under "Size", in centimetres and inches.

Two reasons: vegetable-tanned leather varies hide to hide, and it darkens in the first month of use. The photos are of a bag about six weeks old. Yours will get there.

Yes — up to four initials, blind-embossed inside the flap, no charge. Choose it on the product page. Personalised pieces can still be returned; we just can't resell them, so please be sure of the spelling.

Solid brass, unlacquered, on every buckle, rivet and D-ring. It will dull over time; a minute with a soft cloth brings it back. No plated zinc anywhere.

Within two hours of placing it, yes — reply to the confirmation email. After that it's usually already packed, so let it arrive and use the free return.

Visa, Mastercard, Amex, Apple Pay, Google Pay and PayPal. Prices include tax where we're required to charge it; the total on the checkout page is the total you pay.

Core pieces, yes, roughly every six weeks. Limited colours don't come back. The "Notify me" button on a sold-out product emails you once, when it's live.

Send it back on the enclosed label and order the right one whenever you like — you don't have to wait for the refund to land.

Digital ones, from $50 to $500, delivered by email within a minute. They don't expire and can be split across orders.

Tick "This is a gift" at checkout: the bag comes in the cotton dust bag inside a plain box, with a card in your words and no prices anywhere.

A small number of shops, chosen carefully. Write to [email protected] with where you are and what you stock.