Work
Twelve projects,
numbers attached
Each one says what we were asked, what we did instead, and what happened. Where a number went the wrong way, it's here too.
cover · onboarding screens
Northwind Bank · Fintech · 2025 – 26
A business bank that opens accounts in nine minutes
Drop-off 61% → 22%. Compliance queue −70%.
cover · portal on a ward tablet
Halden Health · Healthcare · 2025
A patient portal that nurses actually use
Support tickets −52%. Daily active clinicians 3× in a quarter.
cover · alert on a phone
Tessera Logistics · 2024
Real-time tracking for 3,000 trucks, without a war room
Late deliveries −18%. One dashboard deleted.
cover · data explorer
Civic Data Trust · Public sector · 2024
An open data portal people other than us could use
Downloads 4×. Accessibility audit passed first time.
cover · library catalogue
The Open Library · Public sector · 2023
Search that finds the book, not the record
Zero-result searches −64%. The one we missed: mobile time-on-page went up, not down.
cover · transit app
Ostrava Transit · Public sector · 2023
A ticket app that works at −15° with gloves on
Ticket purchases in-app 31% → 58%. Refund requests unchanged — we'd hoped for fewer.
Showing 6 of 12 · older projects →