I'm Sam, I run support at Acme. You signed up fourteen days ago, ran a few jobs, and then it went quiet. That usually means one of three things:

· Something didn't work the way you expected
· You got what you needed and that's that
· Life happened and you'll be back

Whichever it is, hit reply and tell me in a sentence. It comes straight to my inbox — not a ticket queue — and I answer every one.